CRM Supervisor / Assistant Manager - Customer Service Leadership

Private Advertiser · 📍 Kelapa Gading, Jakarta Raya · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 12000000 - Rp 18000000 per bulan

Are you a dynamic leader passionate about delivering exceptional customer service and driving operational excellence? Our client, a growing organization in Kelapa Gading, Jakarta, is seeking a CRM Supervisor / Assistant Manager to lead their Customer Relationship Management (CRM) team. As a CRM Supervisor, you will play a pivotal role in enhancing customer satisfaction, optimizing CRM strategies, and ensuring seamless operations. Join us in shaping the future of customer service at Private Advertiser.

In this role, you will oversee a team of customer service representatives, providing guidance and support to ensure they deliver outstanding service to clients. You will be responsible for monitoring and analyzing CRM data to identify trends, make data-driven decisions, and implement improvements. With your leadership, we will continue to set the standard for excellence in customer service.

📋 Tanggung Jawab Pekerjaan

Oversee the daily operations of the CRM team, ensuring high levels of customer satisfaction and service quality.
Develop and implement CRM strategies to enhance customer relationships and drive business growth.
Monitor and analyze CRM data using tools like Salesforce or HubSpot to identify trends and make data-driven decisions.
Provide coaching, training, and mentoring to team members to improve their performance and skills.
Collaborate with other departments to ensure seamless integration of CRM processes and systems.
Set and track performance metrics and KPIs to evaluate team performance and identify areas for improvement.
Manage customer complaints and escalations, ensuring timely and effective resolution.
Stay updated with industry trends and best practices in CRM and customer service.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.
Minimum of 5 years of experience in customer service, CRM, or a related role, with at least 2 years in a supervisory or management position.
Proven experience in leading and managing a team of customer service representatives.
Strong knowledge of CRM software, such as Salesforce or HubSpot.
Excellent communication, leadership, and interpersonal skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Certification in customer service or CRM is a plus.
Fluency in English and Indonesian is required.